Return and Shipping Policy
Art of the Beloved does not accept returns as each canvas is custom ordered for each purchase. Requests for exchanges, or reports of errors or damaged items, must be made within 3 business days of the delivery date. Exchanges are only available for canvas prints of equal value. Please be sure to consult the size chart of the canvas BEFORE checking out!
EXCHANGES will be subject to a processing fee of up to $15 per item. Please email email@example.com in order to receive exchange instructions. Exchanges on limited release and exclusive items are not guaranteed. Please fully ensure your order is correct BEFORE checking out!
Any return exceptions will be refunded via store credit in the form of an Art of the Beloved E-Gift Code. Credits are processed within 7-10 business days of your item(s) delivery to us. Exceptions are not guaranteed and are to the discretion of the artist, current shipping times, and availability of limited release and exclusive items.
Order changes generated by Art of the Beloved will be accompanied by an email to the address used to place the order and refunded via E-gift Code, in the case of unavailable or cancelled items.
Art of the Beloved is unable to add discount codes to orders after they have already been placed, and no more than one code can be used on a single order.
Orders may take up to 2-4 weeks to arrive as each canvas is custom produced once purchased. Many orders arrive sooner, depending on the manufacturing speed.
We currently ship within the United States and to the following countries: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, and the United Kingdom.
Shipping rates are flat for all domestic and international orders.
Art of the Beloved is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. Art of the Beloved is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!
Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families.
Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays.
All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment.
Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.)
Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.